Refund & Money-Back Guarantee

We take pride in the quality and stability of our 4K streams. If you encounter any technical malfunction or compatibility issue that our 24/7 technical team cannot resolve within 7 days of purchase, you are entitled to a 100% full refund.

Refunds are gladly granted under the following circumstances:

• Persistent stream freezing or channel downtime exceeding 24 hours that our engineers cannot fix.

• Hardware incompatibility on supported devices where our setup team is unable to establish a working connection.

• Accidental duplicate payments or double charges.

• Requests submitted after the 7-day guarantee period has expired.

• Client-side internet throttling or insufficient ISP bandwidth (we recommend testing with our 24h Free Trial prior to ordering).

• Account suspension due to violation of connection limits or commercial re-streaming.

To request your refund, contact our 24/7 support desk via WhatsApp or email support@serieiptv.com with your Order ID or activation email.

Approved refunds are credited back to your original payment method within 3 to 5 business days.